HOA resident portal at your community's own domain
Homeowners log in at your HOA's own web address — not a generic platform URL — to pay dues, download documents, submit ARC requests, and see board announcements. Self-service access reduces the routine email traffic that eats up volunteer board time.
What happens without a resident portal
In most self-managed HOAs, residents contact the board directly for everything. That means volunteer board members fielding the same questions repeatedly:
“Where do I pay my HOA dues?”
Residents mail a check to whoever is treasurer this year, or Venmo the wrong person, or lose the payment instructions entirely. Every board transition resets the process.
“Can you email me a copy of the CC&Rs?”
The board secretary gets this several times a year — from new owners, prospective buyers, and residents who lost the PDF from closing. It's a five-minute task that adds up fast.
“How do I request approval for my fence project?”
ARC requests arrive by email, text, Facebook message, and sometimes paper. There's no consistent process, no paper trail, and no way for the full board to review together.
The resident portal moves these routine interactions online so the board doesn't have to handle each one individually.
What residents can do in the Hivepoint portal
- Pay HOA dues online — Card payments via Stripe. Residents see their balance, due date, and payment history. Payments post to the board's dues ledger automatically — no manual reconciliation.
- Download community documents — CC&Rs, bylaws, approved meeting minutes, financial statements — anything the board marks community-visible. Available 24/7 without emailing the board.
- Submit ARC requests — Residents describe the project, upload photos, and submit through the portal. The board reviews and votes from the board side. One thread per request, full audit trail.
- View board announcements — Meeting notices, rule reminders, maintenance updates — posted by the board, visible to all residents through the portal. No separate email list to manage.
- Your HOA's own domain — The portal runs at the web address your community owns — not a Hivepoint subdomain. Residents see your HOA's name in the URL bar, not a third-party platform.
- Access tied to their unit — Resident accounts are linked to property, not just email. When a homeowner sells, their access ends. New owners get their own account. No password-sharing or stale logins.
The resident portal is Community Edition
Hivepoint has two editions. Board Edition is board-facing tools only — dues ledger, violations, documents, meetings. Community Edition adds the resident-facing portal on top of everything in Board Edition.
- Everything in Board Edition — dues ledger, violations, documents, meeting management
- Resident portal hosted at your HOA's own domain
- Online dues payments via Stripe
- Resident document library, ARC request portal, and announcements
Try the resident portal live
The live demo includes both the board-facing tools and a working resident portal. You can see exactly what your homeowners would experience — without signing up for anything.
Try the live demo →Pricing
The resident portal is included in Community Edition:
Board Edition
Board tools only — no resident portal
Community Edition
Board tools + resident portal
Common questions
Does the resident portal run at our HOA's domain or a Hivepoint URL?
Your HOA's own domain — for example, simontonspringsga.com or portal.yourhoa.org. Residents log in at a URL that belongs to your community, not a shared Hivepoint platform URL. This matters for credibility: homeowners are more likely to trust a link from their own HOA's domain than a generic third-party URL.
Can residents pay their HOA dues online through the portal?
Yes. The resident portal includes an online payment flow powered by Stripe. Residents see their current balance, payment history, and any outstanding charges, and can pay by card. Payments post to the board's dues ledger automatically — no manual entry required.
What can residents do in the portal besides pay dues?
Residents can download community documents you've marked visible (CC&Rs, bylaws, meeting minutes, financial statements), submit ARC requests with photos and descriptions, and view announcements the board has posted. The portal is designed to reduce the volume of routine emails to the board.
What happens to a resident's portal access when they sell their home?
Resident accounts are tied to their unit, not just an email address. When ownership transfers, the previous owner's access is removed and the new owner gets their own account. Board members manage this from the admin side — no manual password resets or email chain required.
More Hivepoint features
- HOA dues tracking software →Complete dues ledger, aging reports, payment history
- HOA document management →Secure document library that survives board transitions
- HOA violation tracking software →Photo-backed violation log, ARC workflow, full audit trail
- Full HOA management software overview →Everything Hivepoint does in one place
- Comparing HOA software options? →See how Hivepoint compares to PayHOA, HOA Ally, Buildium, and AppFolio
Give your homeowners self-service access
Try the live demo or tell us your community size — we'll send an exact quote within 24 hours.