Stop the Parking Wars Before They Start
Visitor permits, resident sticker programs, tow authorization workflows, and a documented violation log — managed from one place.
Why parking becomes the board's biggest headache
No permit system
Residents give guest spots to permanent tenants. The board has no visibility into who is actually parking where, and by the time complaints arrive, the situation has been going on for months.
Tow authorization chaos
Board members getting 11pm calls about whether to authorize a tow. No documented policy means every tow decision is a judgment call — and the board member who makes it owns the consequences.
Inconsistent enforcement
Lot 3 gets ticketed, Lot 7 never does. Without a documented violation log, the board gets accused of favoritism and has no record to refute it.
What parking management in Hivepoint covers
- Resident parking permit registry with unit assignment — Every vehicle in the community is tied to a unit. When an unregistered plate shows up in a resident space, there's a documented basis for the violation — not a neighbor's complaint.
- Visitor pass issuance and expiration tracking — Passes are issued with a plate number, duration, and requesting unit. When the window closes, the pass expires automatically. Board members can check active passes before initiating any enforcement action.
- Pre-authorized tow policy with documented thresholds — The board sets the criteria in advance — unregistered vehicle, no active visitor pass, parked more than 48 hours. When a vehicle meets those conditions, the tow proceeds under the documented policy. No midnight board votes.
- Violation photo log with timestamp and unit assignment — Each parking violation record includes timestamped photos, the space or lot location, and the unit the violation is associated with. Objective documentation for any hearing.
- Repeat offender flagging and escalation workflow — Hivepoint tracks violation history per unit. A first offense gets a warning; a fourth offense in 60 days triggers an escalation flag so the board can apply consistent, policy-based consequences.
- Reserved vs. unreserved space mapping — Document which spaces belong to which units and which are designated visitor or overflow. When an owner parks in another owner's reserved space, the assignment record makes the violation unambiguous.
- Overnight guest permit requests via resident portal — Community Edition residents can request an overnight visitor pass through the portal. The board approves or denies, and the pass is logged automatically — no text chains, no informal arrangements.
- Violation history per owner for hearing documentation — Pull a complete parking violation history for any unit before a hearing. The board walks in with the full record — dates, photos, notices sent — rather than relying on memory or scattered emails.
Built for how your community actually parks
Condos with structured garages
Space assignment by unit, sticker program for deeded spaces, and a documented policy for towing from assigned spaces without board approval each time.
Townhome communities with overflow lots
Guest permit issuance with expiration, pre-set tow thresholds for overnight overstays, and a violation log that treats every lot consistently.
Mixed-use with shared surface lots
Visitor time limits enforced through expiring passes, enforcement rotation documentation, and a record showing the board applied rules across all sections of the property.
Tow Authorization Without the 11pm Phone Call
The most common parking complaint boards hear isn't about the tow itself — it's about the process. A board member gets called in the middle of the night, makes a decision without the full policy in front of them, and either authorizes a tow that creates a dispute or declines and loses the enforcement moment.
Hivepoint's pre-authorization workflow solves this at the policy level. The board sets documented thresholds — for example, any vehicle parked more than 48 hours without a valid visitor pass or resident registration — and approves those criteria at a regular meeting. The tow policy is recorded in Hivepoint and can be distributed to residents in advance.
When a vehicle meets those conditions, the person on the ground calls the tow company and references the board-approved policy. No vote. No midnight call. The documentation that justified the tow lives in the system before the tow truck ever arrives.
Pricing
Parking management is included in both Hivepoint editions:
Board Edition
Board-managed vehicle registry, violation log, tow policy documentation
Community Edition
Everything in Board Edition plus resident portal visitor pass requests
Common questions
Can we require residents to register all vehicles?
Yes. Hivepoint lets you build a resident vehicle registry by unit — make, model, color, and plate number — so the board knows which vehicles belong in the community. Registration can be required as part of onboarding new homeowners or enforced at any point by notifying residents through the portal. Unregistered vehicles in resident spaces then have a documented basis for a violation notice.
How does visitor pass expiration work?
Visitor passes are issued for a defined window — 24 hours, 72 hours, or a board-configured custom duration. The pass is tied to a plate number, issue date, and the resident unit that requested it. When the window closes the pass is marked expired in the system. Board members or property managers can check whether a vehicle in a guest space has a valid active pass without needing to contact the resident.
Can the board authorize towing without a vote each time?
Yes — and this is one of the most practical things Hivepoint supports for parking enforcement. The board sets documented thresholds in advance: for example, any unregistered vehicle parked more than 48 hours without a valid visitor pass meets the tow criteria. When a vehicle triggers those conditions, the tow can proceed under the pre-authorized policy without requiring an emergency board vote or a midnight phone call to the board president. The policy documentation lives in Hivepoint and can be shared with homeowners.
What if a resident claims they had permission to park there?
The visitor pass log and violation photo record are your answer. If a valid pass was issued for that plate during that window, it shows up in the system. If no pass exists, the log shows that as well. Timestamped photos taken at the time of the violation create an objective record the board can reference in a hearing without relying on anyone's memory of who said what.
Do you integrate with towing companies or license plate readers?
Hivepoint does not integrate with towing companies or license plate reader systems. The platform handles the documentation and pre-authorization side — vehicle registry, visitor passes, violation logs, and the board-approved tow policy. When a vehicle meets the tow threshold, a board member calls the tow company separately. The value is that when that call happens, the board member has a documented policy to point to rather than making a judgment call on the spot.
How do we handle handicap placard vehicles in regular spaces?
This area requires care, and we recommend consulting ADA counsel before acting. A vehicle displaying a legally issued handicap placard on private HOA property carries legal protections that can supersede HOA parking rules. Towing such a vehicle — even from a non-designated space — exposes the association to significant liability under ADA and state disability statutes. Hivepoint can log the situation and flag it for board review, but the decision on how to proceed should involve your HOA attorney, not a pre-authorized tow policy.
More Hivepoint features
- HOA Management Software hub →Everything Hivepoint does in one place
- HOA Enforcement Software →CC&R enforcement workflow with a documented audit trail
- HOA Violation Tracking →Photo-backed violation log, ARC workflow, full audit trail
- HOA Amenity Booking Software →Pool, clubhouse, and common area reservations with conflict prevention
- Comparing HOA software options? →See how Hivepoint compares to PayHOA, HOA Ally, and Buildium
End the parking wars with a documented policy
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